Frequently Asked Questions

All Your Questions Answered!

Finding the right childcare for your family can feel overwhelming. Our FAQ section is here to answer the questions parents ask most often, making the process a little easier.

Enrolment and Admissions

Enrolling your child is simple! Start by submitting an enquiry through our Enrolment Page. Our team will then get in touch to discuss availability, answer any questions, and guide you through the enrolment process.
We welcome children from 6 weeks to 5 years old. Our educators provide tailored, age-appropriate activities to help every child grow and thrive in a supportive environment. Contact us to learn more about how we support each age group and arrange a visit.
Yes, some of our centres have waitlists. To secure your spot, simply complete the waitlist form on our Enrolment Page. We’ll keep you updated on your status and notify you as soon as a place becomes available.
Absolutely! We encourage all families to visit and see our centres in action. Schedule a tour to meet our educators, explore our spaces, and ask any questions. You can book a tour online or call your nearest centre.

Programs & Curriculum

At Tribe, we focus on an inquiry-based pedagogy, where children can explore, ask questions and learn organically. This is all based on a child’s natural curiousity and wanting to learn about the world around them.
Our educators provide age-appropriate activities that encourage learning through play. From group activities and creative arts to quiet time and outdoor play, our schedule is designed to suit each child’s developmental stage. Want to see how we do it? Book a tour at your local Tribe centre.
Our Kindergarten Program for 3–5 years focuses on building essential skills for school readiness, such as independence, problem-solving, and social confidence. Through hands-on experiences and inquiry-based learning, we help children transition smoothly to their next big step.
Yes! At Tribe we complement our curriculum with local excursions to parks and community spaces and host incursions like visits from local dental clinics or martial arts centres. These activities are designed to enhance your child’s learning experiences and bring real-world connections into the classroom.

Health, Safety, and Nutrition

Your child’s safety and health are our top priorities. We follow strict hygiene practices, with regular cleaning and sanitisation of all play areas and equipment. Our educators are trained in first aid and maintain vigilant supervision to ensure a secure environment. If you have specific questions or concerns, feel free to contact your nearest centre.
We understand that every child is unique, especially when it comes to dietary needs. Our team works closely with families to accommodate allergies, intolerances, and cultural preferences. Just let us know your child’s requirements during enrolment, and we’ll ensure their meals are both safe and delicious.
We serve nutritious, balanced meals and snacks prepared daily to support your child’s growth and energy. Our seasonal menus offer a variety of healthy options that kids love. To learn more about our approach to healthy eating, check out our Nutrition page or contact your centre for a sample menu.
If your little one isn’t feeling well or has a minor injury, our friendly staff will comfort them and let you know promptly. For more serious situations, we’ll contact you immediately and follow our emergency procedures. Your child’s well-being is always our main concern.

Communication & Child Care Subsidy

We use the Storypark app to keep you connected. You’ll receive centre updates, photos, and stories of your child’s day. Our educators are also always available to discuss their day and pick-up and drop-off time.
The Child Care Subsidy (CCS) helps reduce childcare fees for eligible families. Your subsidy amount depends on factors like your family’s income, activity level, and the type of care you use.
Fees are based on the type of care your child receives and the number of days they attend. After your CCS is applied, the out-of-pocket amount will vary. Please see our childcare subsidy page for a CSS fee estimate.

In order to qualify for CCS, families must meet specific eligibility criteria laid out by Services Australia. The Government agency will look at your family’s income and the number of children in your care. Their ages and the type of care your family uses, and each member’s activity level will also be checked. Parents should reside in Australia with a 14% share of care or at least two nights each fortnight.

Children must meet all required immunisations and be no more than 13 years old. Special exemptions may apply to those already attending secondary school and over 13.

One more important thing to remember is that children should not miss care sessions for 26 consecutive weeks; otherwise, their subsidy will be revoked.

If you have a question we haven’t answered please contact us.

Have a Question?

Contact Us

If you have a question or want to book a tour at one of our early learning centres, please fill out the form below.

One of our friendly staff members will get back to you shortly.